OyePost

Service Delivery Policy

Last updated: August 2026

OyePost and OyePost Orders are products of XMISS — a proprietorship of Priyam Gangrade, Mumbai, India — which also operates The Upcycle Story (theupcyclestory.in).

OyePost Orders is a software service delivered online. Nothing is shipped physically, so no courier, tracking number or shipping charge applies.

1. What you receive, and when

Your account is activated immediately on successful payment, and in all cases within 24 hours.

On activation we send you, on the WhatsApp number you signed up with:

your restaurant's ordering link and printable QR code;
your admin panel link and PIN, where you manage your menu, prices, photos, hours and offers;
your Store TV and kitchen screen links;
a setup guide covering everything above.

Access continues for as long as your plan is active. There is nothing to install and no app to download.

2. If setup is included

Where we have agreed to set your menu up for you, we complete it within 3 working days of receiving your menu card and photos. Your account is usable from day one regardless — the setup only fills in your items faster than doing it yourself.

3. Renewal and interruption

Plans are monthly. If a renewal payment fails we message you on WhatsApp and keep your service running for 7 days so nothing breaks mid-service. Your menu and order history are retained even if service lapses, and are restored when you resume.

4. Food orders placed through OyePost Orders

This is a separate matter from the software subscription above, and it is worth being clear about.

The restaurant is the seller on every food order. The bill carries the restaurant's own name, address and GSTIN.
The restaurant prepares the food and arranges delivery or pickup. We do not cook, handle, store or deliver food.
Delivery times, delivery areas and delivery charges are set by each restaurant and shown on its own menu page before the customer orders.
If an order is not accepted by the restaurant within 15 minutes it is cancelled automatically, the customer is told, and any amount paid online is refunded in full.
Questions about a specific food order should go to the restaurant first. If a customer cannot reach them, we will help — contact us.

5. Cancellation and refunds

You can cancel at any time and there is no lock-in. Full details are in our Refund & Cancellation Policy.

6. Questions

WhatsApp +91 96993 73048 or email rajat2387@gmail.com.